Refund policy
RETURNS & REFUNDS POLICY
Last updated: 28 October 2026
This policy applies to purchases made directly from Greenmission AS at ctrl-bar.com. Purchases from marketplaces or authorized resellers follow the seller's own policy.
30-day trial
You can return your order within 30 days of delivery for a refund of the purchase price. Products must be returned complete, with all parts and accessories.
How to return
- Email support@greenmissionstore.com with your order number.
- We reply with the return address for your region.
- Ship the item back with a tracked service.
Return shipping
- Returns without a defect (30-day trial or statutory withdrawal): return shipping is paid by the customer.
- Defective items or wrong item sent: Greenmission covers return shipping.
We recommend a tracked and insured shipping service, as we cannot take responsibility for parcels lost on the way back to us.
Refunds
Once the return arrives at our warehouse and has been checked, we refund the purchase price to your original payment method.
Warranty
Products are covered by a 2-year warranty against manufacturing defects. Contact support@greenmissionstore.com for warranty claims.
Statutory rights
This policy does not affect your mandatory consumer rights under applicable law.
Greenmission AS · Org. no. 922 789 851 · Skullerudstubben 28, 1188 Oslo, Norway